Refund Policy
Dash Authority, L.L.C. Refund Policy
Last Updated: February 19, 2026
At Dash Authority, we want you to feel 100% confident when you purchase your food handler, food manager, or alcohol server certification. We’ve built a modern, fast, and actually enjoyable learning experience — and we stand behind the quality of our courses.
Because our programs deliver instant access to all lessons, videos, and instant digital certificates upon completion, we have a clear and fair refund policy:
When You Can Get a Refund
You may request a full refund within 7 days of your purchase date only if you have not started the course at all.
This means you must not have:
- Logged into the course dashboard
- Watched or opened any lesson or video
- Taken any quiz or assessment
- Received or downloaded a certificate
When Refunds Are Not Available
No refunds will be issued if:
- You have accessed any part of the course (even one lesson)
- A certificate has been issued
- More than 7 days have passed since purchase
- The purchase was for a group, business, or bulk account (separate terms apply)
How to Request a Refund
If you qualify, simply email [email protected] within the 7-day window and include:
- Your full name
- The email address you used to purchase your course
- Your order number
- A short reason for the request
We review every request individually and will reply within 1–2 business days. Approved refunds are processed back to your original payment method within 5–10 business days.
We’re Here to Help You Succeed
We believe so strongly in our platform that we offer a 100% Pass Guarantee with unlimited free retakes. Before you buy, feel free to use our free course preview or chat with our team — we’d rather get the right course in your hands the first time.
Questions? Reach out anytime at [email protected]. We’re happy to help.